Business Process Outsourcing (BPO) Market Size Valued at Around US$ 344.2 Bn by 2026

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According to ARC’s latest market research report, the global Business Process Outsourcing (BPO) Market is anticipated to generate revenues of around US$ 344.2 billion by 2026, growing at a CAGR of over 8.3% during the forecast time frame 2018 to 2026.

Demand to decrease operational costs is a main factor expected to boost the business process outsourcing market. Any further expenditure spent on advice or business that is not among major capabilities of a company is called as operational costs. A growing numeral of businesses have been outsourcing these operations, allowing them to emphasis on core capabilities and improve their business. This results in cost competence and real time as well as resource management.

Also, many businesses are seeing outsourcing as a solution to meet their back office needs. Augmented better-quality service quality, flexibility, augmented efficiency, and workload management are some of the added benefits of outsourcing that are anticipated to contribute toward market development over the forthcoming years.

Increasing establishment of call and customer service centers in North America and Asia Pacific is also completely affecting market development. Rise of next-generation services for instance, cloud services, big data analytics, and robotic process automation (RPA) are other factors anticipated to fuel market development.

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Business process outsourcing (BPO) is an essential component of the global outsourcing commerce. Moreover, BPO (Business Process Outsourcing) is speedily gaining momentum across an array of verticals, for instance, banking financial services and insurance (BFSI),manufacturing,healthcare,IT & telecommunications,retail,and others.

The others sub-segment comprise of travel & transportation,government,construction,education, and utilities. Banking financial services and insurance (BFSI) is anticipated to emerge as the fastest-developing segment during the forthcoming years as Business Process Outsourcing (BPO) addresses numerous challenges faced by the market. It also warrants data integrity and data management. It also delivers relevant, reliable, and timely data delivery to increase decision making.

The global business process outsourcing market is segmented into service, End-user, and region. On the basis of service the global business process outsourcing market is segmented into finance & accounting, human resources, knowledge process outsourcing, procurement outsourcing & supply chain, customer services, and others. On the basis of end-user the global business process outsourcing market is segmented into banking, financial services, and insurance (BFSI), healthcare, manufacturing, it & telecommunication, retail, and others. On the basis of region the global Business process outsourcing market is segmented into Latin America, Europe, Asia Pacific, North America, and Middle East & Africa.

North America business process outsourcing market is expected to lead the global market throughout the forecast period attributable to existence of prominent number of market players and increase in demand for better business services. The Asia Pacific business process outsourcing market is expected to increase at the considerable CAGR during the forecast period. Cheap labor and affordability are the major factors boosting to the growth of the regional market.

Europe capture around 27% in the business process outsourcing market in 2018. Development in the regional market is credited to flexibility and customization of service delivering in order to develop efficient and efficient solution, paired with increasing need for cloud computing technology.

The Latin America business process outsourcing market is expected to exhibition a CAGR beyond 5.4% during the forecast timeframe. This development is ascribable to speedy growth of the manufacturing and (CPG) consumer packaged goods industries in this region. Moreover, growing support from the government to promotion of English language learning programs in to gain fascination from global service providers is expected to push business process outsourcing market growth.

The key players catering to the global business process outsourcing market are Infosys Limited, Accenture, HCL, Capgemini, Wipro, and Amdocs. The global players are continuously investing in R&D and innovating new product portfolio to attract more and more business opportunity from the emerging nation such as India and China. Also, Increasing R&D investments coupled with technological advancements to commercialise highly efficient products are anticipated to offer lucrative opportunities for industry participants.

Strategic partnerships and associations is a significant strategy among foremost players to merge their presence in the market. For instance, Capgemini entered into a partnership with NetSuitein October 2014, the company NetSuite delivers cloud computing solutions international. The objective of this partnership is to enable Capgemini launched its new virtual company, which delivers business process outsourcing solutions. The numerous business solutions offered comprise of human resources, accounting and finance, and a host of technology solutions.

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TABLE OF CONTENT

CHAPTER 1. INDUSTRY OVERVIEW

1.1. Definition and Scope
1.1.1. Definition of Business Process Outsourcing
1.1.2. Market Segmentation
1.1.3. List of Abbreviations
1.2. Summary
1.2.1. Market Snapshot
1.2.2. Business Process Outsourcing Market By Service
1.2.2.1. Global Business Process Outsourcing Market Revenue and Growth Rate Comparison By Service (2015-2026)
1.2.2.2. Global Business Process Outsourcing Market Revenue Share By Service in 2017
1.2.2.3. Finance & Accounting
1.2.2.4. Human Resources
1.2.2.5. Knowledge Process Outsourcing
1.2.2.6. Procurement & Supply Chain
1.2.2.7. Customer Services
1.2.2.8. Others
1.2.3. Business Process Outsourcing Market By End-User
1.2.3.1. Global Business Process Outsourcing Market Revenue and Growth Rate Comparison By End-User (2015-2026)
1.2.3.2. Global Business Process Outsourcing Market Revenue Share By End-User in 2017
1.2.3.3. Banking, Financial Services, and Insurance (BFSI)
1.2.3.4. Healthcare
1.2.3.5. Manufacturing
1.2.3.6. IT & Telecommunication
1.2.3.7. Retail
1.2.3.8. Others
1.2.4. Business Process Outsourcing Market by Geography
1.2.4.1. Global Business Process Outsourcing Market Revenue and Growth Rate Comparison by Geography (2015-2026)
1.2.4.2. North America Business Process Outsourcing Market Revenue and Growth Rate (2015-2026)
1.2.4.3. Europe Business Process Outsourcing Market Revenue and Growth Rate (2015-2026)
1.2.4.4. Asia-Pacific Business Process Outsourcing Market Revenue and Growth Rate (2015-2026)
1.2.4.5. Latin America Business Process Outsourcing Market Revenue and Growth Rate (2015-2026)
1.2.4.6. Middle East and Africa (MEA) Business Process Outsourcing Market Revenue and Growth Rate (2015-2026)

CHAPTER 2. MARKET DYNAMICS AND COMPETITION ANALYSIS

2.1. Market Drivers
2.2. Restraints and Challenges
2.3. Growth Opportunities
2.4. Porter’s Five Forces Analysis
2.4.1. Bargaining Power of Suppliers
2.4.2. Bargaining Power of Buyers
2.4.3. Threat of Substitute
2.4.4. Threat of New Entrants
2.4.5. Degree of Competition
2.5. Value Chain Analysis
2.6. Cost Structure Analysis
2.6.1. Raw Material and Suppliers
2.6.2. Manufacturing Process Analysis
2.7. Regulatory Compliance
2.8. Competitive Landscape, 2017
2.8.1. Player Positioning Analysis
2.8.2. Key Strategies Adopted By Leading Players

CHAPTER 3. MANUFACTURING PLANTS ANALYSIS

3.1. Capacity and Commercial Production Date of Global Business Process Outsourcing Major Manufacturers in 2017
3.2. Manufacturing Plants Distribution of Global Business Process Outsourcing Major Manufacturers in 2017
3.3. R&D Status and Technology Source of Global Business Process Outsourcing Major Manufacturers in 2017
3.4. Raw Materials Sources Analysis of Global Business Process Outsourcing Major Manufacturers in 2017

CHAPTER 4. BUSINESS PROCESS OUTSOURCING MARKET BY SERVICE

4.1. Global Business Process Outsourcing Revenue By Service
4.2. Finance & Accounting
4.2.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.2.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
4.3. Human Resources
4.3.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.3.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
4.4. Knowledge Process Outsourcing
4.4.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.4.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
4.5. Procurement & Supply Chain
4.5.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.5.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
4.6. Customer Services
4.6.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.6.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
4.7. Others
4.7.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
4.7.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)

CHAPTER 5. BUSINESS PROCESS OUTSOURCING MARKET BY END-USER

5.1. Global Business Process Outsourcing Revenue By End-User
5.2. Banking, Financial Services, and Insurance (BFSI)
5.2.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.2.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
5.3. Healthcare
5.3.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.3.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
5.4. Manufacturing
5.4.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.4.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
5.5. IT & Telecommunication
5.5.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.5.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
5.6. Retail
5.6.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.6.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)
5.7. Others
5.7.1. Market Revenue and Growth Rate, 2015 – 2026 ($Million)
5.7.2. Market Revenue and Forecast, By Region, 2015 – 2026 ($Million)

CHAPTER 6. NORTH AMERICA BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

6.1. North America Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
6.2. North America Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
6.3. U.S.
6.3.1. U.S. Business Process Outsourcing Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
6.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
6.4. Canada
6.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
6.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
6.5. Mexico
6.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
6.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 7. EUROPE BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

7.1. Europe Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
7.2. Europe Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
7.3. UK
7.3.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
7.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
7.4. Germany
7.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
7.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
7.5. France
7.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
7.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
7.6. Spain
7.6.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
7.6.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
7.7. Rest of Europe
7.7.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
7.7.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 8. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

8.1. Asia-Pacific Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
8.2. Asia-Pacific Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
8.3. China
8.3.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
8.4. Japan
8.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
8.5. India
8.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
8.6. Australia
8.6.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.6.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
8.7. South Korea
8.7.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.7.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
8.8. Rest of Asia-Pacific
8.8.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
8.8.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 9. LATIN AMERICA BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

9.1. Latin America Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
9.2. Latin America Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
9.3. Brazil
9.3.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
9.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
9.4. Argentina
9.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
9.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
9.5. Rest of Latin America
9.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
9.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 10. MIDDLE EAST BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

10.1. Middle East Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
10.2. Middle East Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
10.3. Saudi Arabia
10.3.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
10.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
10.4. UAE
10.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
10.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
10.5. Rest of Middle East
10.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
10.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 11. AFRICA BUSINESS PROCESS OUTSOURCING MARKET BY COUNTRY

11.1. Africa Business Process Outsourcing Market Revenue and Growth Rate, 2015 – 2026 ($Million)
11.2. Africa Business Process Outsourcing Market Revenue Share Comparison, 2015 & 2026 (%)
11.3. South Africa
11.3.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
11.3.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
11.4. Egypt
11.4.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
11.4.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)
11.5. Rest of Africa
11.5.1. Market Revenue and Forecast By Service, 2015 – 2026 ($Million)
11.5.2. Market Revenue and Forecast By End-User, 2015 – 2026 ($Million)

CHAPTER 12. COMPANY PROFILE

12.1. Infosys Limited
12.1.1. Company Snapshot
12.1.2. Overview
12.1.3. Financial Overview
12.1.4. Product Portfolio
12.1.5. Key Developments
12.1.6. Strategies
12.2. Accenture
12.2.1. Company Snapshot
12.2.2. Overview
12.2.3. Financial Overview
12.2.4. Product Portfolio
12.2.5. Key Developments
12.2.6. Strategies
12.3. HCL
12.3.1. Company Snapshot
12.3.2. Overview
12.3.3. Financial Overview
12.3.4. Product Portfolio
12.3.5. Key Developments
12.3.6. Strategies
12.4. Capgemini
12.4.1. Company Snapshot
12.4.2. Overview
12.4.3. Financial Overview
12.4.4. Product Portfolio
12.4.5. Key Developments
12.4.6. Strategies
12.5. Wipro
12.5.1. Company Snapshot
12.5.2. Overview
12.5.3. Financial Overview
12.5.4. Product Portfolio
12.5.5. Key Developments
12.5.6. Strategies
12.6. Amdocs.
12.6.1. Company Snapshot
12.6.2. Overview
12.6.3. Financial Overview
12.6.4. Product Portfolio
12.6.5. Key Developments
12.6.6. Strategies
12.7. Others
12.7.1. Company Snapshot
12.7.2. Overview
12.7.3. Financial Overview
12.7.4. Product Portfolio
12.7.5. Key Developments
12.7.6. Strategies

CHAPTER 13. RESEARCH APPROACH

13.1. Research Methodology
13.1.1. Initial Data Search
13.1.2. Secondary Research
13.1.3. Primary Research
13.2. Assumptions and Scope

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